tg444 Privacy Policy — Your Data, Your Rights, Our Commitment

This Privacy Policy ("Policy") describes how tg444 ("tg444", "we", "us", "our") collects, processes, stores, uses, and protects the personal data of individuals ("Player", "User", "you") who access or use the tg444 online casino and sports betting platform at https://tg444.io, including all associated sub-pages, features, games, payment systems, and support channels.

This Policy forms part of the broader contractual relationship between you and tg444 and must be read alongside the tg444 Terms & Conditions and Responsible Gaming Policy. By creating a tg444 account, making a deposit, or otherwise using the platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

tg444 is committed to ensuring that your personal data is handled with the highest standards of care, transparency, and security. We collect only the data necessary to operate a safe, fair, and compliant gaming environment for players across Bangladesh — including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

tg444 collects personal data in several ways: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party service providers where necessary to verify your identity or process payments. The categories of personal data tg444 may collect include:

tg444 uses your personal data for the following specific, legitimate purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Policy.

• Account Creation & Management: To register your tg444 account, maintain your account profile, authenticate your identity at login, and manage your account preferences and settings.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years, confirm your identity and residential details, and satisfy anti-money laundering (AML) obligations that apply to financial services platforms operating in the Bangladesh market.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to maintain accurate transaction records; and to detect and prevent fraudulent financial activity.
• Platform Delivery: To provide access to casino games, live dealer tables, crash games, sports betting markets (including cricket BPL, IPL, T20 World Cup), and all other features of the tg444 platform.
• Customer Support: To respond to your support queries, complaints, and feedback; to maintain records of correspondence for quality assurance and dispute resolution purposes.
• Responsible Gaming: To enforce deposit limits, self-exclusion periods, and other responsible gaming tools you have activated; to monitor for signs of problem gambling and contact you if our systems detect patterns of concern.
• Bonuses & Promotions: To administer bonus offers, track wagering requirements, and ensure that promotional terms are applied correctly to your account.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent account activity, multi-accounting, bonus abuse, collusion, money laundering, and other prohibited conduct described in the tg444 Terms & Conditions.
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities; to maintain required records for audit and compliance purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the tg444 platform, optimising game performance, and enhancing the overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — but only where you have explicitly opted in to receive such communications. You may withdraw your consent at any time by contacting [email protected].

tg444 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: The majority of data processing activities — including account management, payment processing, KYC verification, and platform delivery — are necessary to fulfil tg444's contractual obligations to you as set out in the Terms & Conditions. Without this processing, tg444 cannot provide the services you have requested.
• Legal Obligation: Certain data processing activities — including AML checks, record-keeping for financial transactions, and response to lawful authority requests — are required to comply with applicable legal and regulatory obligations.
• Legitimate Interests: tg444 processes some data on the basis of its legitimate business interests, including fraud detection, security monitoring, platform analytics, and responsible gaming monitoring. In each case, tg444 has assessed that its legitimate interest is not overridden by your privacy rights.
• Consent: Where tg444 sends you direct marketing communications or uses non-essential cookies and tracking technologies, we do so only on the basis of your freely given, specific, and informed consent. You have the right to withdraw this consent at any time.

tg444 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. tg444 may share your personal data with the following categories of third parties, strictly to the extent necessary for the purposes described in Section 3:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the financial and identity data necessary to process your deposit and withdrawal transactions. Each processor operates under its own privacy policy and is independently responsible for the data it holds.
• Identity Verification Services: tg444 uses regulated third-party KYC and identity verification providers to validate the authenticity of identity documents you submit. These providers are contractually bound to process your data solely for verification purposes and to delete it once verification is complete.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data (such as game round identifiers and wagering activity) necessary to deliver their games through the tg444 platform. They do not receive your full identity or financial data.
• Fraud Detection & Security Platforms: tg444 uses specialist third-party fraud detection and cybersecurity services that may process your IP address, device fingerprint, and behavioural data to identify suspicious activity.
• Customer Support Tools: tg444's support infrastructure may involve third-party helpdesk software that stores support tickets, chat logs, and email correspondence. These providers are bound by data processing agreements that restrict their use of your data.
• Legal & Regulatory Authorities: tg444 may disclose your personal data to law enforcement, regulatory bodies, or other competent authorities where required by law, court order, or lawful request. tg444 will notify you of such disclosure where permitted to do so.

tg444 uses cookies and similar tracking technologies (including local storage and session tokens) on the tg444 website to support the delivery, security, and improvement of the platform. The cookies tg444 uses fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the tg444 platform to function. They enable your login session to persist across page navigation, protect the platform from cross-site request forgery (CSRF) attacks, and ensure that your account preferences are maintained. These cookies cannot be disabled without causing the platform to malfunction.
• Functional Cookies: These cookies remember choices you have made on the platform — such as your preferred game lobby view, responsible gaming settings, or language preferences — so that your experience is consistent across sessions.
• Analytical Cookies: tg444 uses anonymised analytical cookies to understand how players interact with the platform, which game categories are most popular, and where technical errors occur. This data is aggregated and cannot be used to identify individual players. These cookies are used only with your consent.
• Fraud Prevention & Security Tokens: Certain session tokens and device fingerprinting mechanisms are deployed specifically to detect and prevent multi-accounting, bot activity, and fraudulent login attempts. These are a mandatory part of tg444's security infrastructure.

You may manage your cookie preferences through your browser settings at any time. Blocking strictly necessary cookies will impair your ability to use the tg444 platform. Blocking analytical cookies will not affect your ability to play games or process transactions.

tg444 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, tg444 will securely delete or irreversibly anonymise your personal data. Where data has been anonymised, it may be retained indefinitely as it no longer constitutes personal data under applicable privacy standards.

As a tg444 player, you hold the following rights over your personal data. To exercise any of these rights, please submit a written request to [email protected]. tg444 will acknowledge your request within 48 hours and provide a substantive response within 30 days, subject to identity verification.

• Right of Access: You have the right to request a copy of all personal data tg444 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data tg444 holds about you. You may update certain details directly through your tg444 account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right is subject to tg444's legal retention obligations — certain data (such as financial transaction records) must be retained for the periods specified in Section 7, regardless of an erasure request.
• Right to Restriction of Processing: You have the right to request that tg444 restrict its processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to tg444 in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to tg444's processing of your personal data where that processing is based on legitimate interests. You also have the absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where tg444 processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The tg444 platform is strictly intended for adults aged 21 years or older. tg444 does not knowingly collect personal data from any individual under the age of 21. All registration attempts are subject to age verification checks, and accounts suspected of being held by individuals under 21 will be immediately suspended pending verification.

If tg444 discovers that personal data has been collected from an individual under 21, that data will be permanently deleted without delay, the account will be closed, and any deposits made during the underage period will be returned minus any accrued winnings, in accordance with the tg444 Terms & Conditions.

tg444 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the tg444 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to login sessions, deposits, withdrawals, and all support communications.
• Data-at-Rest Encryption: Sensitive personal data stored in tg444's databases — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: tg444 operates a strict role-based access control policy. Only authorised personnel with a documented operational need are permitted to access personal data, and all access is logged and audited.
• Password Security: Player passwords are stored exclusively as salted cryptographic hashes. tg444 staff cannot view your password in plain text. tg444 recommends that players use a strong, unique password for their tg444 account and enable any available two-factor authentication.
• Fraud & Intrusion Detection: tg444 operates continuous automated monitoring for suspicious login activity, unusual transaction patterns, and potential data breach indicators. Security incidents are escalated and investigated immediately.
• Regular Security Reviews: tg444 conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure. Identified vulnerabilities are remediated on a priority basis.

Despite tg444's rigorous security measures, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tg444 will notify you promptly and provide clear guidance on steps you can take to protect yourself.

The tg444 platform may contain references to or integrations with third-party services — including game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). When you interact with these services — for example, when launching a game from a third-party provider or initiating a payment through a mobile financial service — you are also subject to that third party's own privacy policy and data practices.

tg444 does not control the data practices of third-party providers and is not responsible for the content, security, or privacy practices of any third-party service. tg444 recommends that you review the privacy policies of all third-party services you interact with in connection with your tg444 account.

tg444 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, the updated Policy will be published on this page with a new "Last Updated" date. Where changes are significant — for example, changes to the categories of data we collect, how we share data, or your rights — tg444 will additionally notify registered players via the mobile number or email address associated with their tg444 account.

Your continued use of the tg444 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any updated Policy, you should stop using the tg444 platform and contact support to close your account and request deletion of your data (subject to legal retention requirements as detailed in Section 7).

If you have any questions, concerns, or requests relating to this Privacy Policy or tg444's handling of your personal data, please contact our Data Protection team using the details below. tg444 is committed to responding to all privacy-related enquiries within 2 business days.

• Email: [email protected] — please use the subject line "Privacy Enquiry" for data-related requests.
• Response Time: Acknowledgement within 48 hours; substantive response within 30 days for formal data rights requests.
• Language: All privacy enquiries should be submitted in English. tg444's support team will respond in English.
• Operating Hours: The tg444 support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Pohela Boishakh, Independence Day (26 March), and Victory Day (16 December).